At Jams Gifts our customers always come first. We offer a 100% guarantee on all of our products. If for some reason that one of our items doesnt live up to your expectations please contact us via phone or email. If you send us an email, please explain what is wrong with the item, include your telephone number including area code, your name, item number, and we will send you a confirmation Email. We will be happy to replace the item or offer you a credit. The only additional cost that may apply is a $7.50 shipping fee.